Ca Service Desk Roadmap

Call processing at startup service desk switchboard other user facing services user no no yes no no no yes no no yes yes yes yes 7 30 18 30 8 00 18 00.

Ca service desk roadmap.

It service desk by ca technologies provides innovative change management and extensive automation for your it service management. Ca service desk cert email eater mail eater maileater office365 pdm maileater nxd ssl tls starttls tls fails 23. Updated ca policy memo effective 20200910 pdf fy20 and fy21 ca and ta request submission dates ca implementation guidance pdf ar 621 5 pdf hqda exord 163 18 credentialing assistance implementation pdf. This app enables mobile device access to ca service management to perform many tasks that leverage ca service desk manager ca service catalog and ca it asset manager.

If a incident is created in ca service desk then a corresponding task should get created in jira. Cares live and cws cms releases development product environment and infrastructure procurement project and budget approvals and communication. Should be logged into ca service desk as a comment. Service management roadmap 2021.

2020 09 18t11 49 00 by paul coccimiglio original post by j w. Ca service management is one of the premier service desk applications available today. This is ivanti roadmap to service desk automation by ivanti software on vimeo the home for high quality videos and the people who love them. When ticket is closed in jira the status should be update in ca service desk.

You can collaborate for issue resolution via communities ask questions reply to other s question and comment on replies. From automated ticket generation to ticket trend analysis and beyond ca service management formerly ca service desk manager is an exceptionally versatile application that offers businesses the potential to streamline service delivery and improve service quality. Service management insights broadcom ca thought leader webcasts for itsm professionals. The consumerization of it byod and changing service delivery models are driving organizations to transform their approach to service management.

If you are still unable to resolve your issue the app lets you request a service or open a ca service.